These Terms govern the relationship between Ozi Agency and the people and companies who visit our website or hire us to build something. We've tried to write them the way we work: in plain language, with nothing hidden.
"Ozi Agency" ("Ozi", "we") is an efficiency company based in Aruba. "You" means the individual or organization accessing our website or entering into a service agreement with us. These Terms form a binding agreement between Ozi and you.
These Terms apply to two different things, in order of weight:
You may use the website for any lawful, non-abusive purpose. You may not:
The content of the site — including text, images, logos, and the arrangement of the pages — is owned by Ozi or licensed to us, and is protected under applicable copyright and trademark law.
Every engagement is defined by a written proposal or SOW that describes what we'll build, the timeline, the price, and the agreed milestones. We don't take on work without one. Changes to scope are handled through a written change order with revised pricing and timing.
Pricing, currency, and payment terms are specified in the proposal or SOW. Unless otherwise agreed, our standard terms are:
Deliverables are considered accepted when you either (a) confirm acceptance in writing, (b) put the deliverable into production use, or (c) fail to raise specific objections within ten business days of delivery. Each engagement includes a defined number of revision rounds; additional rounds are billable.
Unless we agree otherwise in writing, this is how ownership of work product breaks down:
We treat your confidential information as confidential, and you do the same with ours. This applies indefinitely to genuine trade secrets and for three years to other confidential information, unless a separate NDA says otherwise.
Unless you tell us in writing not to, we may reference our work for you (your name, logo, a high-level description of what we built) in our portfolio, on our website, and in conversations with prospective clients. We will not disclose specifics of your operation, pricing, or proprietary data.
When we build an application, agent, or workflow for you (a "Service"), we grant you a non-exclusive, non-transferable license to use it for your own internal business operations, subject to these Terms and the specific scope agreed in your SOW.
You agree not to:
You are responsible for the accounts, credentials, and access controls on your side, and for the actions taken through your authorized users.
Our Services use large-language models and other AI techniques to generate content, suggestions, or actions. AI outputs are probabilistic. They can be wrong, incomplete, or out of date. You agree that:
We warrant that the Services we deliver will substantially conform to the specifications in your SOW for a period of ninety days after delivery. Within that period, we will fix any reproducible defect at no additional cost. This is your sole and exclusive warranty.
Outside the ninety-day warranty above and to the maximum extent permitted by law, the Services and the website are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, business, or data, arising out of or in connection with these Terms or any engagement, even if advised of the possibility of such damages.
Ozi's total aggregate liability for all claims arising under or in connection with these Terms or any engagement will not exceed the total fees paid by you to Ozi under the relevant engagement during the twelve months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits any liability that cannot be limited under applicable law (such as for gross negligence, willful misconduct, or fraud).
Each party agrees to indemnify the other against third-party claims arising from (a) its own breach of these Terms, (b) its own violation of law, or (c) the unlawful, infringing, or negligent acts of its own personnel. Procedures for indemnification (notice, control of defence, cooperation) are set out in the relevant SOW or otherwise as agreed between the parties in writing.
Either party may terminate an engagement:
On termination, we will hand over completed work product that has been paid for, return or delete confidential information on request (subject to any legal retention requirements), and disable access to any Service hosted by Ozi.
Neither party is liable for delays or failures caused by events outside its reasonable control — including natural disasters, internet outages, acts of government, labour disputes, or large-scale third-party provider failures — provided the affected party gives prompt notice and uses reasonable efforts to resume performance.
These Terms are governed by the laws of Aruba, without regard to conflict-of-laws principles. The parties will first attempt to resolve any dispute in good faith through direct discussion. If a dispute cannot be resolved within thirty days of written notice, it will be submitted to the competent courts of Aruba, unless the parties agree in writing to arbitration.
We may update these Terms from time to time. The effective date at the top of this page will reflect the most recent revision. Material changes affecting active engagements will be communicated directly. For website visitors, continued use of the site after a change constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to dennis@oziagency.com.